Posts Tagged ‘online media’

Social Media for Business

Wednesday, May 4th, 2011

"How to Profit from Social Media" Chambers InBusiness magazine Spring 2011

 

I teamed up with Eoin Kennedy of Slattery Communications for this brief but comprehensive overview article – just published in Chambers Ireland’s InBusiness magazine. Click here to read the full 4-page article online. You’ll find Eoin’s blog here and Chambers website here. Enjoy!

SOCIAL MEDIA IS NOW THE MAINSTREAM. No longer the territory of nerds and techies. Globally it has come of age. However, the idea that social media marketing can be achieved by tinkering for a few hours online is entirely false. While it is easy for individuals to engage, making social media work for business requires knowledge, skill and insight. Social media is the public space and for companies wanting to leverage this new market, real expertise is needed. It requires clear aims and clever thinking to get good results.

Facebook, Twitter, YouTube, LinkedIn, Flickr and Pix.ie are all social media portals. Facebook is by far the largest with over 500 million daily users worldwide, including 1.5 to 1.9 million in Ireland. Social media is where we find the majority of people hanging out these days, where users share news, photos and gossip with friends and colleagues. It has spread all over the globe and is ever present.

In the social media world it is the public who rule the airwaves. It hasn’t taken long for businesses to realise that’s a lot of people and a vast potential market. In the past couple of years we have seen huge growth in social media campaigns, from some of the largest global brands to some of the very clever smaller companies too.

The term ‘going viral’ belongs to social media and is the Holy Grail when ‘talking up’ your brand, product or project. It can spread instantly around the globe. But how do you ensure that your message stays on track and doesn’t backfire? This has already led to a new service offering called reputation management and is changing how the public and media relationship works.

To read how you can make Social Work for your business – click here to read the full 4-page article online. InBusiness is published quarterly by Chambers Ireland – click here for website. To view the InBusiness magazine archives – click here.

Why Customer Satisfaction is No.1

Friday, November 5th, 2010
Andrew Lovatt editor "Why Customer Satisfaction is No.1"

Click above to read full color version online.

The Autumn/Fall issue of Chambers Ireland’s In Business magazine is out. For this issue I wrote a 4-page article focusing on why Customer Satisfaction is No.1. Here’s the intro. (Click on magazine cover pic on right to read the full color magazine online.)

“To really win (customer) loyalty, forget the bells and whistles and just solve their problems,” says an article in the prestigious Harvard Business Review (July-Aug 2010). Andrew Lovatt agrees that problem solving is the Number 1 “satisfier” but argues we shouldn’t overlook the need for good business design and helping customers every step of the way. Customer satisfaction should be the aim. Your reputation hangs on it. If you get it right, you can take it to the bank. What is your website doing for your bottom-line?

Fast and efficient problem-solving should be the Number One goal but it is all about Customer Satisfaction. To achieve this, you will need to sit in the customers‘ seat and test your website as if you were seeking a solution. See if you can use it to solve a set of “customer problems” – whether this is finding the right PDF document to download, filling out a request form or contacting Customer Support. See how long it takes you. Look carefully at the screens and see how “easily and quickly” you can solve the problem. Don’t be surprised if you find the solutions hard to find. Your aim should be to get the solution right in front of your customer as fast as possible.

Creativity’s On Design blog

Saturday, July 10th, 2010

Woofers by Sander Mulder

For a quick view of some of the best creative ideas in media, you’ll enjoy Creativity’s On Design, part of a suite of blogs celebrating interactive, cross-media and installation design. Go ahead and enjoy poking around – and be aware that not far into exploring you’ll be hit with a well-crafted lightbox pop-up ‘inviting’ you to subscribe for $99. You can ignore and you’ll still get plenty of eye-food for free and some refreshing ideas too.

I fail to understand why Creativity’s main page, which offers the latest campaigns from ad agencies, requires a $99 subscription to view. Seems to be a self-defeating approach. But do check out their “Integrated Production White Paper“, which dis-integrates some of the most productive agencies to see how their departments and their talent execute all manner of new ideas. A bit of a mouthful, but worth the PDF download. Who said getting at new ideas was easy!